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New Study Reveals Employee Communication Needs of Non-Desktop, Remote, and Office Workers

Regardless of their work environment, employees want to hear from HR more frequently.

SAN FRANCISCO, CA – JULY 12, 2017 EmployeeChannel, Inc. (http://www.employeechannelinc.com/), a leading provider of mobile apps for employee engagement and communication, today released the findings of a new study exploring communication requirements of non-desktop, remote, and office workers. Despite their different work environments, all three segments share a common view of the importance, frequency, and channels of communication. They also share remarkably similar expectations of both their HR teams and employers.

Titled “What Every Employee Wants From Their HR Team,” the study is based on a recent survey of U.S. workers. Among a number of findings, the study revealed that employees would like to hear from their HR teams more frequently and consider open communication to all employees one of the top initiatives they would like to see their organizations focus on. 

“We went into the study believing that we would find different communication requirements for non-desktop and remote workers when compared to the requirements of corporate office employees,” stated Steve L. Adams, CEO of EmployeeChannel. “It turns out that—regardless of their work environment—people are just people when it comes to communication. They all highly value communication from HR and would benefit from a new digital approach to employee communication.” 

Highlights from the report include:
  • Employees believe effective communication is critical to creating a positive employee experience. Regardless of their work environment, all employee segments ranked “communicates frequently and effectively with employees” as one of the top two behaviors that creates a positive experience at work.
  • Employers continue to face an employee engagement and communication challenge. When asked how employers made them feel, only 16% of respondents across all three segments reported “connected and engaged.”
  • Nearly half of employees from all three segments reported they were “neutral, disagreed, or strongly disagreed” that the HR team’s communication efforts made them feel more informed or engaged at work.
  • A majority of employees also believe that HR is not communicating with them frequently enough. Seventy-five percent of employees across all three segments indicated that HR communicates with them “never or rarely” or only “sometimes.”
  • All employee segments want to hear more from HR. When asked how they wished the HR department would communicate with them, the top response for all segments was “more frequently.”
  • Older technologies, low-tech approaches, and their associated limitations may account for the perceived lack of communication from HR. Email and in-person meetings account for the majority of HR interactions for all segments, with phone calls trailing the primary two channels.
  • The three employee segments ranked “open communication to all employees” as one of the top two initiatives they wished their employer would focus on more, following only “positive recognition.”
Survey Methodology

The survey ran in the first quarter of 2017. There were responses from more than 1,200 U.S. workers, with approximately 400 participants responding to every question in each employee segment (non-desktop, remote, office). The participants represented a cross-section of employers, from small businesses with less than 50 employees to enterprises with 20,000+ employees and included employees with a wide range of educational experience from high school to post-graduate work. The survey also included U.S. workers from multiple industries with a variety of professional personae. To download the full report, go here.

About EmployeeChannel

EmployeeChannel is a leading provider of award-winning mobile apps for employee engagement and communication, enabling HR and Internal Communications teams to boost the impact and effectiveness of employee communication, to create a positive employee experience, and to drive cultural and business outcomes. The EmployeeChannel app extends the knowledge and reach of organizational experts to employees anytime, anywhere and is dedicated to the interactions between an organization and its employees.  Employees can find and receive organizational information easier and faster, get personalized responses to requests, and react quickly to time-sensitive events.  HR and Internal Communications teams can respond real-time to organizational imperatives and employee needs using behavioral insights from Voice of the Employee analytics. To learn more about the EmployeeChannel app and how it can be used to engage and communicate with employees, please visit www.employeechannelinc.com.     

For press inquiries: 

Amanda Brenci
Come Recommended
407.902.9479
crpr@comerecommended.com

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