Our Customer Success team works with your team to ensure that our solution delivers immediate and ongoing value. We believe that a mobile app is essential to multichannel employee communications. However, we understand that a new channel, in and of itself, is only meaningful if it is underpinned by intelligent planning and automation. So, we don’t simply host your app and walk away. We act as an extension of your team for as long as you use our solution, offering:
Our Customer Success team acts as an extension of your communications team to protect your resources, eliminate operational risks, and ensure a successful rollout of the app.
Planning. We take responsibility for understanding your organizational goals, communication objectives, and the role of the app in achieving those objectives.
Provisioning. We set up user accounts, publisher rights, and employee audiences as well as client- and employee-specific on-demand content.
Launch. We prepare your client-specific app which is promoted to our secure hosted environment after you review and approve it.
Promotion. We team with you to promote the app to employees using tools and messaging developed for you and driven by your employee engagement goals.
Our Customer Success team acts as an extension of your team for as long as you use the solution, simplifying the update and maintenance of the app and extending its value. We do the heavy lifting so you don’t have to.
User Account Management. We maintain user accounts and access rights using an automated process for updating your census file.
User Activation. After the initial product launch, we identify users who have not registered an account and work with your team on an employee outreach.
On-demand Content Expansion. We partner with your communications team to review and publish updated on-demand content in the app. Your responsibilities are limited to providing raw content and reviewing the final content.
Content Curation. We re-purpose content from your other channels and knowledge repositories for use in the app to ensure consistent messaging across all channels.
Single Sign-On (SSO) Integration. Our technical team works with your IT teams to enhance the employee experience by providing user login to the solution using your organization’s single sign-on policy and implementation.
Our Customer Success teams acts as an extension of your team to improve the impact of communications and increase user engagement.