Our Customer Success team works with your team to ensure that our app delivers immediate and ongoing value. We believe that a mobile channel is essential to multichannel employee communications. However, we understand that a new channel, in and of itself, is only meaningful or impactful if it is underpinned by an intelligent communication strategy and framework. We don’t simply host your app and walk away. We act as an extension of your team by helping you:
Our Customer Success team acts as an extension of your team to protect your resources, eliminate operational risks, and ensure a successful rollout and adoption of the EmployeeChannel app.
Communication Strategy and Planning. We take responsibility for understanding your business strategy, communication objectives, and the role of our app in achieving those objectives.
Provisioning. We set up user accounts, administrator permissions, and audience segmentation as well as personalized and client-specific on-demand content.
Our Customer Success team acts as an extension of your team for as long as you use the app, simplifying the update and maintenance of the app and extending its value. We do the heavy lifting so you don’t have to.
User Account Management. We maintain user accounts using an automated process for updating your census file.
User Engagement. After the initial product launch, we identify users who have not registered an account and work with your team on an employee outreach strategy to increase user engagement.
On-demand Content Expansion. We partner with your team to review and publish updated on-demand content in the app. Your responsibilities are to provide raw content and review the final content.
Content Re-Purposing. We re-purpose content from other documents and repositories for use in our app to ensure consistent messaging across all channels.
Single Sign-On (SSO) Integration. Our technical team works with IT to enhance the employee experience by providing user login to our app using your organization’s single sign-on provider.
Our Customer Success teams acts as an extension of your team to improve the impact of communications and increase user engagement.