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Automate communication strategy, ensure a successful rollout, and simplify the maintenance of your app.

Our Customer Success team works with your team to ensure that our app delivers immediate and ongoing value. We believe that a mobile channel is essential to multichannel employee communications. However, we understand that a new channel, in and of itself, is only meaningful or impactful if it is underpinned by an intelligent communication strategy and framework. We don’t simply host your app and walk away. We act as an extension of your team by helping you:

  • Create a framework that automates your communication strategy.
  • Develop integrated communication campaigns using multiple touchpoints in the EmployeeChannel app.
  • Ensure a successful rollout in less than 60 days, minimizing the impact on Internal Communications, HR, and IT resources.
  • Extend the value of your app through communication best practices, additional on-demand content, SSO integration, and integrations to other systems of record.
AN END-TO-END SOLUTION FOR WORKFORCE COMMUNICATION

Have employees up and running on the EmployeeChannel app in unprecedented time.

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Implementation Services

Our Customer Success team acts as an extension of your team to protect your resources, eliminate operational risks, and ensure a successful rollout and adoption of the EmployeeChannel app.

  • Communication Strategy and Planning. We take responsibility for understanding your business strategy, communication objectives, and the role of our app in achieving those objectives.

  • Provisioning. We set up user accounts, administrator permissions, and audience segmentation as well as personalized and client-specific on-demand content. 

  • Product Launch. We prepare a client-specific app that is promoted to our secure hosted environment after you review and approve the app.
  • Promotional Services. We team with you to actively promote your app to employees using tools and messaging developed for you and driven by your user engagement goals.

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App Expansion Services

Our Customer Success team acts as an extension of your team for as long as you use the app, simplifying the update and maintenance of the app and extending its value. We do the heavy lifting so you don’t have to.

  • User Account Management. We maintain user accounts using an automated process for updating your census file.

  • User Engagement. After the initial product launch, we identify users who have not registered an account and work with your team on an employee outreach strategy to increase user engagement.

  • On-demand Content Expansion. We partner with your team to review and publish updated on-demand content in the app. Your responsibilities are to provide raw content and review the final content.

  • Content Re-Purposing. We re-purpose content from other documents and repositories for use in our app to ensure consistent messaging across all channels.

  • Single Sign-On (SSO) Integration. Our technical team works with IT to enhance the employee experience by providing user login to our app using your organization’s single sign-on provider.

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Concierge Services

Concierge Services

Our Customer Success teams acts as an extension of your team to improve the impact of communications and increase user engagement.

  • Workforce Communication Strategy. We assist your team in tying communication strategy to business strategy. We periodically review communication goals and actual performance to identify opportunities to take further advantage of the app.
  • Integrated Workforce Communication. We assist in creating integrated communication campaigns using multiple employee touchpoints in the app.
  • Communication Measurement and Assessment. We analyze performance data and behavioral insights from the app. We then identify and report on opportunities to respond to organizational goals and employee needs.
  • Best Practices. We propose best practices to improve the adoption and use of the app by communicators and employees. We leverage insights from a broad range of clients, communication strategies, and contemporary industry research.
  • Fit-to-Purpose Channel Strategy. We assist your team in melding all workforce communication channels to create a unified and compelling employee experience.

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Unleash the power and innovation of intelligent workforce communication.

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