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3 Reasons Managers Need Employee Communication Training

Posted by Sandy Yu on 10.1.2019


Photo by rawpixel.com from Pexels

Managers work on the front lines with your employees. As part of the lifeblood of your company, they’re often responsible for relaying critical information from executives to their teams. Unfortunately, this relay of information often leads to major employee communication issues, especially during times of conflict.

Bryant Hilton, an affiliate consultant with Ragan Consulting Group, recently shared his own personal experience with communicators in an August Ragan.com article.

“In my work, I often ask other communicators, ‘Are your people managers doing enough to communicate with their teams?’ in surveys, audits, one-on-one discussions and more,” Hilton explained. “It’s telling that I can count on the answer being a firm ‘no’ nearly 100 percent of the time.”

Hilton’s account proves the severity of disconnect between managers and employees. Without proper training, organizations are left susceptible to various shortcomings.

However, with the proper employee communication training, your managers have the power to positively impact various aspects of your business. Here’s why you need to enhance manager employee communication training today:

Good communication builds employee engagement

The global workforce is thirsting for employee engagement. According to Gallup’s most recent State of the Global Workplace, only 15 percent of employees worldwide are engaged in their jobs. The reasons for poor engagement are numerous.

However, there’s one key factor leading to such lacking engagement that employees are exiting their roles -- poor management. In fact, half of employed respondents in the State of the Global Workplace cited poor management as their reason for leaving a company.

Managers who have effective conversations regarding productivity, workload, and other workplace factors have the power to directly impact engagement. Understanding employees’ feelings on these key issues helps managers make strategic decisions regarding job satisfaction, goals, and career growth.

Seeing managers make changes based on their feedback shows employees the communication was authentic and meaningful. Authenticity, in turn, breeds trust which creates stronger team bonds and increases dedication to the company.

Clear communication builds a culture of accountability

“Managers are the translators of the organization’s strategy and implementation,” says Jim Harter, chief scientist of workplace management and well-being for Gallup, in a recent SHRM article.

Companies are placing this critical task on the shoulders of managers who aren’t trained in communicating with employees. The key information of goals is left to trickle from executives to managers and down to employees. Without proper training, it’s difficult to know if the information is being implemented to the fullest potential.

Clear communication is necessary to relay goal information and set those goals for individual employees. Continued communication is then needed to ensure employees are meeting the appropriate milestones required to keep goals aligned and moving forward.

Giving managers the proper tools to make effective communication happen sets a new standard of excellence throughout the entire company. As employees see managers communicating in the way they need, they’ll be more empowered and motivated to reach their set goals.

Effective communication helps managers move through conflict quickly

Conflict resolution is a key communication skill -- one that many people don’t intrinsically possess. This is because conflict, by nature, is uncomfortable.

However, much of an organization’s growth occurs during times of uncomfortability. But positive and forward motion during conflict only occurs when those leading employees understand how to deal with unsatisfied employees.

Without the proper training, seemingly small issues have the strength to grow into much larger complications. Managers need the support of executives through tools and training to quickly and effectively acknowledge issues in a way that stops their growth.

*Bonus: Management communication training brings your management team together

Management training doesn’t just improve employee communication. It also brings your entire management team together. The closer this level of employees is, the better collaboration and team morale.

Here’s what Harter says happens when you focus on employee communication training with managers:

  • Camaraderie throughout the middle of your organization grows.
  • Opportunities to discuss challenges and build strategy from colleagues’ experiences arise.
  • The company has the opportunity to convey “big picture” ideas and goals.
  • There's help to identify appropriate coaching and mentor relationships between management and leadership for a more connected organization.
  • There's also help to identify and create effective communication channels based on managers’ specific roles, departments, and supervisees.

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Topics: communication trends, leadership communication

Human Resources Today