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Ask Dr. Sharkey: How Do I Improve the Employee Experience in My Diverse Workplace?

Posted by Sandy Yu on 7.12.2018



“I’m proud to say my company has been working toward diversity and inclusion for many years. It’s a process we want to take into the future and continue improving. But with so many genders, ethnicities, and generations in one organization, it’s challenging to improve the overall employee experience. How can I keep everyone on my team actively engaged and give each person the best possible employee experience?”

To ensure your company supports an inclusive environment, you must first understand how people are experiencing the culture. Start by asking a series of questions, such as:

  • Are you having a positive experience in our company culture?
  • Does the atmosphere help you get your work done or does it get in the way?
  • How do leaders treat employees?
  • Do you trust your co-workers?
  • What do you love about working here?
  • What one suggestion do you have to improve the company culture?

If employees respond with comments like, “only the strong survive,” or suggest that there are frequently ‘elephants’ in the room they choose to avoid, you should be concerned about your diversity and inclusion efforts. It’s also important to listen for hints that leaders aren’t living out values that support the company culture, leaving the employee experience vulnerable.

Trust is another major component of the employee experience. If employees don’t trust leaders or co-workers, they definitely don’t feel included. And without inclusion, the employee experience and performance will suffer.

Once you’ve discovered the facts about your diversity and inclusion efforts, it’s time to take steps to reinforce the positive aspects and stop destructive behaviors. One of the best ways to do this is with strong employee communications. Diversity and inclusion is only successful when meaningful, trusting relationships are built at work.

If you can’t meet face-to-face with employees, leverage interactive communication technology. Schedule one-on-one video meetings with team members, get to know them and their career aspirations, and ask questions about their work-life needs and challenges. Keep these discussions clear of any project or work execution updates.

Dr. Linda Sharkey is a best-selling author and in-demand speaker and coach. She is dedicated to helping businesses prepare for the future and developing leaders and teams to support company growth.

Topics: internal communications, future workplace, ask dr. sharkey

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