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These Leaders are Using AI to Personalize the Employee Experience

Posted by Sandy Yu on 4.18.2019


Bots are making workplaces more human.

This statement seems like an oxymoron. But the fact is, tech is giving leaders more valuable employee insight than they ever thought possible. In a recent ATD Talks Talent podcast, Ben Eubanks discusses how AI is enhancing the employee experience by creating a variety of opportunities for leaders to leverage tech and connect with employees.

First, leaders must see the light and understand what forward-thinkers, like Eubanks, are talking about when it comes to the future of a humanized, digitized workforce. Once you have that part down, it’s time to discover how to implement that technology to effectively improve the employee experience.

Leaders are, luckily, already successfully doing this in workplaces around the world. To help get you started, we reached out to a few who already have the AI-powered employee experience on lock.

Here’s how these three leaders are using AI to create a more personalized and human employee experience:

1. Give employees the gift of time

AI is essential to the future of workforces because it eliminates the need to spend time on more trivial tasks. AI can tackle all of the more technical issues, letting real people get more involved with jobs that actually benefit from human interference.

200x200 headshot (14)It also alleviates a lot of unnecessary stresses that workers typically deal with on a daily basis. So, using AI can help improve the mental health of employees and consequently increase the human touch in the workplace.

The best way to get people to hop on board is to demonstrate how this new technology will improve their lives. Communication is key. By clearly explaining to employees how to use the technology and why you’ve decided to implement it, you’ll show you’re seeking ways to help both them and the company grow.  

Nate Masterson, HR Manager at Maple Holistics

2. Improve the overall employee experience

AI is an enabler of human capacities and possibilities. It measures patterns, behaviors, and habits to discover what’s beneath the surface of employees and their performances.

When we move forward with any training and development initiatives, we first ensure an AI training needs assessment is conducted. This AI system helps us 200x200 headshot (15)create a stronger strategy developed around skills gaps, what capabilities we need to build up within the company, and what works best in closing those gaps.

Thanks to AI, employees feel more productive, can see how working remotely improves their work-life balance, and directly see what they’re achieving thanks to training and development initiatives. As a result, it builds a foundation on which better employee engagement and employee experiences become possible.

Siddhartha Gupta, Chief Executive Officer of Mercer-Mettl

3. Move their focus to meaningful, personalized tasks

200x200 headshot (16)AI bots can help with the repetitive tasks across the company. This, in turn, allows people to focus their energy on getting more meaningful and personalized work accomplished. This has an impact on people’s moods. Leaders will see a rise in employees’ energy levels because they aren’t working on mundane, tedious tasks.

Once new tools are established, managers should walk employees through how each bot will complete tasks.

Clare Bittourna, Marketing Designer at Codal

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Topics: employee experience

Human Resources Today