Posted by EmployeeChannel on 11.10.2016
Employee Self-Service (ESS) tools are evolving at rapid pace, and there are some truly exciting developments in store for both employees and HR teams.
Digital self-service technology has allowed the Human Resource function to reduce the paper pushing and time-consuming administration of days gone by, enabling the rise of a more strategic business unit. Future self service technology will be focused almost entirely on the employee experience, delivering personalized, innovative solutions to support and delight employees.
We've outlined the future of HR self-service in these 7 trends and technology innovations:
Employee Self-Service technology has been in use for over 20 years and can take many forms. However, not all self-service is created equal and employees will demand tools that offer the same level of personalization, mobile-friendliness, and seamless usability they're accustomed to in consumer apps. If self-service solutions aren’t easy-to-use and don’t present a contemporary user experience, employees won’t use them and will email HR instead. It’s that simple.
Innovative self-service tools should be an integral part of your employee experience strategy. Learn how EmployeeChannel is using mobile self-service to foster cultures of open communication and create richer employee experiences here.