Trust in leadership is critical in nurturing key business-driving results, including employee engagement and satisfaction. Fortunately, many leaders are getting it right. In fact, the 2019 Edelman Trust Barometer found 75% of employees trust their employers, outranking businesses, NGOs, government, and media.
Nobody wants to work in a toxic work environment. As a leader, you hold the culture and attitude of your workplace as one of your most important areas of focus.
But managing conflict, identifying issues, and keeping your cool can be a full-time job -- and exhausting at that. We reached out to industry experts to find out their most effective communication tips for maintaining a positive work environment to give you a leg-up on keeping toxicity out of your office. Here is what they had to say:
By this time in the year, your focus is likely set on how you’ll revamp and improve your internal communications strategy for 2020. You know the weight it has on your company’s success, and you need to make sure it’s primed for optimal employee engagement, direct and transparent, and unique to your organization's needs. But are you really planning for the long haul?
Successful leaders are able to move through conflict and push their teams to greatness. But when pessimism rears its ugly head and infects your team, it can be hard to right the ship.
In the healthcare industry, employee engagement is of utmost importance as it drives the entire patient experience. In fact, according to Advisory Board, an increase in employee engagement has a direct correlation with increased patient safety grades. Additionally, they found that engaged employees are three times more likely than their disengaged counterparts to earn top performance marks.
From the lack of technology to poor planning, any number of variables can derail your teams communication.
Managers work on the front lines with your employees. As part of the lifeblood of your company, they’re often responsible for relaying critical information from executives to their teams. Unfortunately, this relay of information often leads to major employee communication issues, especially during times of conflict.
Interaction with an introvert can sometimes lead to a lot of…quietness. By nature, one-third of our population falls into the “introvert” category. Without effective leadership communication and an understanding of what makes introverts thrive, managers might find themselves falling into the belief of the common myth that introverts are timid, neurotic, or disinterested in their work.
The Enneagram, a nine-point personality type system, is used to determine people’s basic personality types. There is an internal structure within each of the nine personalities. That structure is the continuum of behaviors, attitudes, defenses, and motivations. It’s safe to assume, then, that Enneagram types can determine how employees communicate with authoritative figures, especially company leaders.
Leadership communication is pushed to the back of the ‘urgent’ to-do list more frequently than most want to admit. The complexity of verbal and non-verbal cues, mixed with employees’ vast emotions can be challenging to grasp. Still, the standard of leadership communication is viewed as having general conversations and sending scheduled emails.